01 / RECOGNIZE
The complaint: “This project has been a mess.”
They may want acknowledgment, practical help, or a change to the plan. Try: “Sounds like this has been frustrating.
FREE FIELD GUIDE NO. 10
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Three common meeting moments and a short reply for each, so you can check your read with the person speaking.
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A SMALL MOVE YOU CAN USE TODAY
What’s inside
A complaint, a joke, and a vague question each give you an opening to ask.
FROM THE GUIDE / Use this first move
Acknowledge what they said, then ask what would be helpful. Treat your first read as a possibility.
02 / RESPOND
The joke: “Guess I’m the only one worried about this deadline.”
Humor may be a way to raise a concern. Try: “What part of the deadline worries you most?” If you share the concern, say so truthfully.
03 / FOLLOW THROUGH
The broad question: “So what should we do?”
They may want a recommendation, a sounding board, or help choosing. Try: “Would it help to hear my recommendation, or work through the options together?” Then follow their preference.
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